Contact us

Last updated: 2026-11-04T10:13:22+00:00

We have skipped both a contact form and a phone number here, preferring the written trail that a conversation cannot provide.

Email

Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.

Account, payment and bonus questions

Matters like these sit with the gaming platform, never with us. For everyday questions, live chat within your account is quickest; for formal complaints and documents, the platform's own support address is better suited. We simply have no access to accounts from this website, so an email to us cannot reopen an account, release a withdrawal, or restore a bonus.

What to include

• The account's registered email address is needed to find the relevant case.
• Time zone included, tell us exactly what date and time it was.
• A screenshot for any problem you can actually see on screen.
• The transaction reference if the question concerns a payment.

A case can generally be reviewed immediately with those four pieces of information. A day is lost when these are absent, since the first reply just asks you for them.

Response times

This page avoids promising any particular number of hours. It fluctuates through the day, and vowing something you cannot deliver once the clock strikes three is worse than staying quiet altogether. Messages get answered in the order they come in.

Complaints

A platform reply that does not solve your problem calls for a written follow-up and escalation through the operator's own complaints route. That route used up, escalate to whichever authority issued the licence; you will find its details in the platform's footer.